Registration Info & Frequently Asked Questions

Click here for more info on our cancellation policy

► How Do I Register for the Convention?
► What Methods of Payment are Accepted for Registration?
► Can I Register On-Site?
► Do I Receive a Registration Packet?
► How Much Does it Cost to Attend the Convention?
► What is Included With My Registration Fee?
► What is the Diamond Club (10+) policy?
► May I Bring My Children?
► What are the Daily Events Included in my Registration?
► What Happens If I Have to Cancel?
► What is the dress code for the convention?

► How Do I Register for the Convention?
Everyone attending any portion of the convention must be registered. Pre-registration is available online or by completing the enclosed registration form. You can also download the form here. If you choose to fill out the enclosed registration form, make enough copies of the form so you can fill out one form per attendee. Note that there are separate registration forms for children and adults. Provide all information, as requested, and read the form carefully. Mail completed registration forms, with payment, to Meetings & Events, DAI, 325 Bic Drive, Milford, CT 06461 or fax your form to (203) 783-7357. Remember the earlier that you register the better the registration rates. Back to top

► What Methods of Payment are Accepted for Registration?
If you would like to pay by credit card (Visa, MasterCard, American Express), you should register online. If registering online, you may also pay by store or DA account, or by check. If paying by check, your online registration will not be complete until we receive your check. If your check is not received by the first day of the next tier increase, your registration will be cancelled. If you are registering using the enclosed registration form, you may pay by check or charge your registration fee to your store or DA account, if applicable. Be sure to provide the correct account number and sign the form in the designated space.

When filling out the registration form, enter the payment amount for the attendee on that form only. If you are sending in several forms with one check, add the amounts on all forms carefully before filling out your check. All checks for registration fees must be in US$ and made payable to Subway Convention. Registrations will not be confirmed without full payment.   Back to top

► Can I Register On-Site?
Yes, you may register for the Convention on-site, but note that the earlier you register, the lower your registration fee. You will have the opportunity to register for all events or for the individual days listed on the registration form. Back to top

Registration Hours
The hours for general registration are as follows:

► Do I Receive a Registration Packet?
All registration packets are distributed at the registration booths at the Convention. No packets are sent prior to the Convention.  Back to top

► How Much Does it Cost to Attend the Convention?
The earlier you register, the lower the cost to attend. Registration fees vary by what you plan to attend. (See Convention rates and tiers on the Convention Rates Page) The full registration fee includes entrance to all Convention events, workshops, receptions, parties, meals and the Trade Show. Back to top

► What is Included With My Registration Fee?
Full Adult Registration includes admission to all convention events. Individual days can be purchased separately. All events for that day are included in the individual day registrations.
Full Children (ages 5 - 11) includes admission to all convention events. Please note: children are not permitted into the workshops. Any child attending the convention over the age of 11 must be registered as an adult.
Children Under the Age of 5 – A child under the age of 5 who is attending with parents will be given a temporary name badge to enter the tradeshow with the parents. We respectfully request that young children do not attend seminars or workshops as it may be distracting to attendees in the room. A separate meal will not be served to children under the age of 5 unless registered as a child in the 5 – 11 age group.
Partial Registration– Individual day registrations are available for people who only want to attend events on a specific day. See the rates and tiers grid for the appropriate rates. Name badges will be color coded to admit you to events only for days you are registered.

► What is the 10+ Attendee policy?
10+ registration fee applies to all franchisees and DAs who have had a signed agreement with DAI for ten (10) or more years (2002 or earlier). Only the person’s name that appears on the signed agreement is eligible for 10+ registration rates. The year is determined by the DAI database for first franchise date or initial DA agreement contract. The policy does not apply to any years that you worked for a Subway DA or restaurant but did not have a contract with DAI. Back to top

► May I Bring My Children?
The SUBWAY® Convention is a family event, so yes, you are welcome to bring your family. Orlando is one of the most family-friendly destinations in the world, so there are plenty of activities for the entire family. A separate children’s registration form is available. Complete one form per child attending. All children registered for Convention must be accompanied by an adult. Please note that children are not permitted in the educational workshops. Back to top

► What are the Daily Events Included in my Registration?
Thursday – Evening Vendor Awards and Reception
Friday – Trade Show, Welcome Reception
Saturday – Breakfast Pavilion, Seminars, Opening General Session, Trade Show, Lunch, Dance Party
Sunday – Breakfast Pavilion, Seminars, Awards Luncheon, Sub Jammers Competition, final evening celebration theme party and entertainment Back to top

► What Happens If I Have to Cancel?
2012 Convention Cancellation and No-Show Policy
General Attendees:

• All refund requests must be received in writing via email by the Meetings and Events Staff by 5:00pm eastern daylight savings time by July 15, 2012.
• Written requests must be emailed to labrake_c@subway.com
• Cancellations with a request for refund received by July 15, 2012 will be charged a $50.00 per transaction processing fee.
• Cancellations with request for refund received after July 15, 2012 will not be honored.

No-Shows: – A “no-show” is someone that has registered for any or all of the convention and did not claim their registration packet and there was no cancellation received prior to the opening of convention registration (7/26/12).

• General attendance no-show registrants will not receive a refund.
• DAI reserves the right to charge any 10+ (Diamond Club Member) who is a no-show the full package price of $250. These charges will be collected from the attendee’s DA or store account.

► What is the dress code for the convention?
The dress code for all convention events including but not limited to the educational workshop sessions, tradeshow, receptions, awards luncheon and final night celebration is business casual. No formal or semi-formal attire is required. Back to top